Job Template: Tier 1 Helpdesk Analyst
- June 3, 2022
- Posted by: Selen Warner
- Category: Job Templates
Job Title – Location: Tier 1 Helpdesk Analyst – Location
Review of company’s solutions, target markets, values, work environment and benefits offered.
We are looking for a Tier 1 Helpdesk Analyst to join our team. This position’s main focus is to answer helpdesk phones and respond to helpdesk emails. Reliability and communication are key components to be successful in this role.
Responsibilities:
- Provide technical assistance and support to end-users for hardware, software, and systems via phone and email.
- Investigate and resolve computer software and hardware problems of users.
- Collaborate with technical and non-technical co-workers to research problems and find solutions.
- Create and escalate trouble tickets to Tier 2 Service Desk
- Reset or restore mainframe, LAN and User IDs and passwords through company’s systems
Requirements:
- X years of experience in a similar helpdesk role answering helpdesk phones and responding to helpdesk emails.
- X years of experience in escalating issues using a ticketing system
- Associate degree desired
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“Stage 4 Solutions has been my preferred partner for many years and across multiple companies – NetApp, EMC and now Riverbed Technology. Niti and team take time to understand my business and what it takes to fill the gaps in my team to achieve goals. Whether I have a project, contract, or contract to perm need, I trust Stage 4 Solutions to deliver highly qualified product and solutions marketing resources – quickly and within my budget. With their large network of marketing professionals they are a one-stop partner for flexible marketing resources.”
“Stage 4 Solutions really strives to find the right person that fits the role but, more importantly, works with us after placement to be sure that everyone is working optimally and that everyone is satisfied.”
